How can we help?

Send a general question, website comment or travel-search enquiry. For an existing booking, contact the airline or travel provider named in your confirmation.

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Complete the form below with clear details. Do not include passwords, complete card numbers or online-banking credentials.

Quick assistance

Find answers before sending a message

These guides cover common questions about planning, booking and preparing to travel.

Help Center

Start with answers to common search and travel questions.

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Manage a booking

Identify the airline or agency responsible for your reservation.

Manage Booking →

Baggage guidance

Understand where to confirm allowances, fees and restrictions.

Review Baggage →

Booking changes

Learn who handles changes, cancellations and refunds.

View Booking Changes →

Already booked?

Your booking provider has the reservation record

Look for the provider name in your confirmation email or payment statement. That airline or travel agency can access the booking, confirm ticket status and explain the applicable fare conditions.

Can AeroBooker change my booking?+

No. Changes must be requested from the airline or travel agency that issued the booking.

Can AeroBooker process my refund?+

No. Refund eligibility and processing are handled by the booking provider according to the fare rules.

What should I include in my message?+

Describe the website page, search or general issue clearly. If relevant, include the provider name but never send passwords or complete payment-card details.

Where can I find my booking provider?+

Check the booking confirmation, ticket receipt or payment statement for the airline or agency name and contact information.

Still planning your journey?

Search available routes and fares, then confirm every booking detail with the selected provider before payment.

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