Cancellations & Refunds | AeroBooker
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Cancellation and refund guidance

Cancel with clarity. Understand your refund options.

Check who issued your ticket, whether your fare is eligible and what to expect after submitting a cancellation or refund request.

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Request the refund from the ticket issuer

AeroBooker helps you compare travel options. The airline or travel agency that accepted your payment controls cancellation, refund eligibility, fees and the return of funds.

Refund eligibility

What may happen in your situation

The exact outcome depends on the fare conditions, airline policy, route, timing and reason for cancellation.

Usually refundable

Refundable fare

The unused ticket value may be returned after any permitted cancellation or service fee.

May be restricted

Non-refundable fare

The base fare may not be returned, but unused government taxes can sometimes be eligible.

Airline disruption

Cancelled by airline

Rebooking, credit or refund options may apply under the airline’s policy and applicable rules.

Provider review

Special circumstances

Medical, bereavement or duplicate-booking requests require evidence and are not automatically approved.

Cancellation process

Before you cancel the ticket

Cancellation can be final. Review the total refundable amount and any lost services before authorising the provider.

Do not cancel a usable ticket merely to check its value. First ask the provider for a refund quotation and deadline.
01

Open your confirmation email

Identify the ticket issuer, booking reference and passenger details.

02

Review the fare conditions

Check whether cancellation is allowed and which charges may be deducted.

03

Ask for the refund quotation

Request the refundable amount, deductions, payment method and expected timing.

04

Authorise cancellation

Proceed only after confirming the flight, passengers and amount being cancelled.

05

Keep written confirmation

Save the cancellation reference, refund receipt and all provider correspondence.

Know the difference

Your cancellation or an airline cancellation

The reason for cancellation can materially change the available options.

Voluntary cancellation

You choose not to travel

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Fare rules normally applyRefundability and penalties follow the ticket conditions.
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Fees may be deductedCancellation and agency service charges may reduce the amount.
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Act before departureNo-show rules can make the ticket less refundable.
Involuntary cancellation

The airline cancels or significantly changes the flight

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Alternative options may applyThe airline may offer rebooking, credit or a refund.
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Wait for the official noticeKeep the airline’s cancellation or schedule-change message.
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Contact the issuerThe ticket provider normally submits or processes the request.
After submission

Refunds can pass through several stages

The provider first validates the ticket and airline approval. The bank or card issuer may then need additional time to post the credit. Keep the refund reference until the money appears.

Refund safety

Protect your payment information

Use official provider contact details and keep a record of every request.

Use official channels

Start from the confirmation email or the airline’s verified website and app.

Never share full card details

Do not email passwords, security codes, online-banking credentials or complete card numbers.

Keep the evidence

Save the cancellation confirmation, refund receipt, email history and case number.

AeroBooker is a flight-comparison service and does not issue tickets. Contact the airline or travel agency that accepted your payment.
The fare may be non-refundable, but certain unused taxes can sometimes be eligible. Ask the ticket issuer for an itemised quotation.
Timing varies by airline, agency, payment method and bank. Obtain an estimated processing time and refund reference from the provider.
Refunds are normally sent to the original payment method. Contact the provider if that account is closed or unavailable.
Keep the airline notice and contact the ticket issuer to review rebooking, credit or refund options under the applicable rules.
This may be possible, but the provider may need to divide the booking first. Confirm exactly which passengers and flights will be cancelled.

Ready to contact your ticket provider?

Use your confirmation details to identify who issued the booking and request an exact cancellation and refund quotation.

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